"upgrades"

With the influx of hybrid sales we seem to see more customers coming in for their 30 day tune with Bell computers, bottle cages, etc. complaining that they don't work. I find it hard to understand the disconnect where they know they need a bike that actually works but then cheap out on anything else. While fitting a helmet the other day the customer said "wow, these actually fit me versus the one we tried on at the 'mart". When I told them that is how it is with all of the things we sell she was genuinely surprised. All the while I was thinking about the Mercedes convertible running around town with the Auto Zone Flame on the side being driven by a soccer mom, I am waiting for the day it gets the an "upgrade" to spinner hub caps. Ok my poor excuse for a rant is over.